Privacy Policy — L83 Game

1 Introduction

L83 Game is committed to protecting the personal information of every player on the platform. This Privacy Policy explains how data is collected, why it is used, who it may be shared with, how long it is kept, and what steps are taken to keep it secure. It applies to the website at l83game.onl, the mobile app available for Android and iOS, and all services offered under the L83 Game brand.

We understand that Pakistani players want to know exactly what happens with their information when they sign up, deposit PKR, or place a bet on cricket or PSL matches. This document is written in plain language — not legal boilerplate — so that it is easy to read and actually useful. If you have questions after reading it, the support team is available 24/7 through live chat in the app or platform.

2 Data We Collect

L83 Game collects information that falls into a few clear categories. Some of it is provided directly by players during registration or while using the platform. Some of it is collected automatically as part of how the platform operates.

Information You Provide Directly

• Full name, date of birth and contact details (email address, phone number) provided during account registration.
• Identity verification documents such as a copy of a government-issued ID, submitted when completing the verification process.
• Payment method details linked to your account, such as your JazzCash or Easypaisa account number or bank details used for PKR deposits and withdrawals.
• Communications you send to the support team via live chat, email or any other contact channel — including the content of those messages.
• Preferences and settings you configure within your account, including deposit limits and self-exclusion choices.

Information Collected Automatically

• Device information including device type, operating system version, unique device identifiers, and whether you are accessing through a browser or the L83 Game app.
• IP address and approximate location data derived from it. L83 Game does not collect GPS-level location data unless you explicitly grant permission.
• Session data including login timestamps, pages viewed, features used, bet history, game sessions and time spent on specific sections of the platform.
• Cookies and similar tracking technologies — covered in detail in Section 6 of this policy.

3 How We Use Your Data

The information collected by L83 Game is used for specific, legitimate purposes. Here is a straightforward breakdown of what your data is used for and why:

L83 Game does not use your data to make automated decisions that affect your account in a significant way without human review. For example, a responsible gaming flag generated by automated monitoring is always followed up by a manual review before any account action is taken.

4 Payment Information

All transactions on L83 Game are denominated in PKR. When you make a deposit using JazzCash, Easypaisa, Raast, bank transfer, debit or credit card, or a mobile wallet, the payment details you provide are handled with a high level of care.

Payment processing is handled through encrypted channels. L83 Game does not store full card numbers or mobile wallet PINs on its own servers. Transaction records — including deposit amounts, withdrawal requests and payment method references — are retained for the period outlined in Section 7, primarily because they form part of the account transaction history and may be needed to resolve disputes or support identity verification.

• JazzCash and Easypaisa account numbers are stored only as a reference for withdrawal processing and are not shared with third parties beyond the payment processor completing the transaction.
• Bank account details provided for Raast or bank transfer withdrawals are used solely for processing those withdrawals and are not used for any other purpose.
• If you believe a transaction on your account was not authorised by you, contact support immediately through the live chat in the app or platform.

5 Data Sharing

L83 Game does not sell your personal data to any third party. Your information is not traded, rented or shared for commercial gain. However, there are limited circumstances in which data is shared with carefully selected partners to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer providers receive only the data needed to complete the specific transaction you have initiated.
• Identity verification providers: When account verification is required, documents may be processed by a third-party verification service. These providers are bound by strict data handling agreements.
• Game software providers: Providers such as Pragmatic Play and other casino game studios receive limited session data needed to deliver game results and maintain RNG integrity. They do not receive your personal or financial details.
• Customer support infrastructure: The tools used to manage live chat and email support may process message content and basic account information to facilitate communication. These providers are not permitted to use that data for any purpose beyond support delivery.
• Analytics and performance tools: Aggregated, anonymised usage data may be shared with analytics platforms to understand how the platform is being used and where improvements are needed. This data cannot be used to identify individual players.

In the event that L83 Game is required by law to disclose certain information — for example, in response to a valid legal order — we will comply with that requirement. Where legally permitted, we will attempt to notify the affected player before disclosure.

6 Cookies & Tracking

L83 Game uses cookies and similar technologies to make the platform work properly, to keep your session active when you are logged in, and to understand how players interact with the site and app. Here is a plain-language breakdown of the types of cookies used:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language and display preferences, and ensure that pages load correctly. These cannot be disabled without breaking the service.
• Analytics cookies: These track which pages you visit, how long you spend on them, and which features you use. The data collected is aggregated and used to improve the platform. Individual players are not identified in analytics reports.
• Security cookies: These help detect and prevent fraudulent activity, such as automated bot traffic or repeated failed login attempts from the same device.
• Preference cookies: These remember settings you have chosen, such as display preferences or sport categories you follow most often — for example, cricket and PSL coverage.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform. Disabling analytics or preference cookies will not impact core functionality but may mean the platform is slightly less personalised to your usage patterns.

7 Data Retention

L83 Game retains your personal data for as long as your account is active and for a defined period after account closure. The main reasons for keeping data after an account is closed are to resolve any outstanding disputes, to comply with financial record-keeping requirements and to prevent fraudulent re-registration.

• Account registration data and identity verification documents are retained for a minimum of five years from the date of account closure.
• Transaction records, including all PKR deposits and withdrawals, are retained for a minimum of five years to support financial reconciliation and dispute resolution.
• Customer support communication records are retained for three years from the date of the last interaction.
• Session and activity logs used for security and fraud detection purposes are retained for up to two years.
• After the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to an individual player.

If you request account closure, your account will be deactivated and you will no longer be able to log in or place bets. Your data will be retained for the applicable period as described above, after which it will be deleted or anonymised in accordance with this policy.

8 Security Measures

L83 Game takes the security of your personal data seriously. The following measures are in place to protect player information against unauthorised access, loss or disclosure:

• SSL/TLS encryption on all data transmitted between your device and L83 Game servers, including all login sessions, deposits and withdrawal requests.
• Passwords are stored in hashed form — even L83 Game staff cannot see your actual password. If you forget your password, it must be reset rather than retrieved.
• Two-factor verification is available for account login and is recommended for all players, particularly those with significant account balances or VIP status.
• Access to player data within the organisation is restricted on a need-to-know basis. Customer support staff can access account details relevant to their support role but do not have access to full payment credentials.
• Regular security reviews are conducted to identify and address vulnerabilities in the platform infrastructure.

Despite these measures, no online system can guarantee absolute security. If you suspect your account has been accessed without your permission, contact support immediately through the live chat in the platform or app. Changing your password at the first sign of any unusual activity is strongly recommended.

9 Your Rights

As a player on L83 Game, you have rights regarding your personal data. These include the following:

• Right to access: You can request a copy of the personal data L83 Game holds about you. Requests are processed within a reasonable time frame. Contact the support team to submit an access request.
• Right to correction: If any of the information held about you is inaccurate — for example, a misspelled name or an incorrect phone number — you can request a correction through the account settings or by contacting support.
• Right to deletion: You can request that your personal data be deleted. Note that deletion is subject to the retention obligations described in Section 7. Data that must be kept for legal or fraud-prevention reasons cannot be deleted on request before the retention period expires.
• Right to restrict processing: In certain circumstances you can request that L83 Game limit how your data is used — for example, while a dispute about its accuracy is being resolved.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time without affecting any prior processing.
• Right to opt out of marketing: You can unsubscribe from promotional emails, SMS messages or push notifications at any time through your account settings or by contacting support.

To exercise any of these rights, contact the L83 Game support team via live chat or email at [email protected] (please note this address manually — it is not a clickable link). We will respond to all data rights requests promptly.

10 Minors

L83 Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the player is of legal age, and identity verification is used to enforce this.

If we become aware that a player account belongs to someone under 18, that account will be closed immediately. All bets placed and bonuses earned will be voided, and any real-money deposits will be returned to the registered payment method after verification of the refund recipient's identity. Related data will be handled in accordance with the retention and deletion rules in Section 7.

If you are a parent or guardian and believe a minor has registered on L83 Game using your or their details, please contact the support team without delay through the live chat feature in the platform.

11 Policy Changes

L83 Game may update this Privacy Policy from time to time. When material changes are made — changes that meaningfully affect how your data is collected, used or shared — you will be notified via a notice displayed in the platform or through the contact method registered to your account.

The revised policy will display an updated "Last Updated" date at the top of this page. Continuing to use L83 Game after being notified of a change constitutes acceptance of the updated policy. If you do not agree with the changes, you may close your account and request deletion of your data subject to the retention obligations described in Section 7.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch with the L83 Game support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly in the L83 Game platform and mobile app. This is the fastest way to reach the support team.
• Email: [email protected] (please write this address manually — it is not a clickable link). Email responses are typically sent within a few business hours.

For responsible gaming support, self-exclusion requests, or concerns about gaming habits, you can also visit the dedicated Responsible Gaming page or raise it directly with the support team.